Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you," "your," or "Client") and Scale Through Automation ("Scale Through Automation," "STA," "we," "us," or "our"). By accessing our website, submitting a form, requesting a consultation, opting in to our SMS messaging program, or engaging our services, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

2. About Us

Scale Through Automation is an AI and business process automation consultancy serving businesses across Ohio and the United States. We design, build, integrate, and support AI agents, workflow automation, data and predictive analytics systems, and related operational technology.

3. Our Services

We provide consulting, design, implementation, integration, and ongoing support services relating to:

• AI agents, voice assistants, and chatbots
• Workflow and business process automation
• Data integration, reporting, and predictive analytics
• Systems integration across CRM, accounting, operations, and communications platforms
• Strategic automation consulting, audits, and roadmaps

The specific scope, deliverables, timelines, and fees for any engagement are set out in a separate written proposal, statement of work, or service agreement ("Service Agreement"). Where a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement.

Free consultations are informational only and do not create a client relationship, obligation, or guarantee of any outcome.

4. SMS / Text Messaging Terms

These SMS terms apply to the Scale Through Automation text messaging program. By providing your mobile number and affirmatively opting in, you agree to the terms in this section.

4.1 Program Description

Scale Through Automation operates a conversational and notification SMS program used to communicate with prospects and clients about consultation requests, appointment scheduling and reminders, follow-ups on inquiries, customer care, project and account updates, and occasional service information.

4.2 How You Opt In

You are added to our SMS program only after you provide express written consent. Consent is collected in one of the following ways:

• Website form: By checking the clearly labeled, unchecked-by-default SMS consent checkbox on our consultation request form and submitting your mobile number.
• Text to us: By sending a text message to our business number requesting information or assistance.
• Verbal or written consent: By providing consent during a call or in a signed agreement, which we document and retain.

Consent is never a condition of purchase or of receiving any service from us. We do not purchase, rent, or otherwise acquire phone numbers from third-party lists for messaging.

4.3 Message Frequency

Message frequency varies based on your interaction with us. Most recipients receive approximately 2 to 6 messages per month. Conversational replies to your own inbound messages are not limited to this range.

4.4 Message & Data Rates

Message and data rates may apply. Scale Through Automation does not charge for text messages, but your mobile carrier's standard messaging and data rates apply to every message sent and received. Contact your carrier for details about your plan.

4.5 How to Opt Out (STOP)

You may cancel the SMS service at any time by replying STOP to any message you receive from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you send one of these keywords, we will send a single confirmation message acknowledging your opt-out, and no further messages will be sent unless you opt in again.

You may also opt out by emailing [email protected] or calling +1 937-689-6168.

4.6 How to Get Help (HELP)

Reply HELP to any message for assistance, and you will receive a message containing our contact details. You can also reach us any time at [email protected] or +1 937-689-6168.

4.7 Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider and is outside our control.

4.8 Supported Carriers & Devices

Our messaging program is supported by major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages. Messaging requires a compatible mobile device with SMS capability and an active wireless plan.

4.9 Changing or Deactivating Your Number

You agree to notify us if you change or deactivate the mobile number you provided. You are responsible for any messages sent to a number you no longer control if you have not notified us.

4.10 Privacy of Mobile Data

5. Phone & Email Communications

By submitting a form on our website or otherwise providing your contact details, you consent to be contacted by Scale Through Automation by phone and email regarding your inquiry, consultation, or engagement. You may withdraw consent for marketing emails at any time by using the unsubscribe link in any email or by contacting us directly. Transactional messages relating to an active engagement may continue where reasonably necessary to deliver services.

Some of our inbound and outbound calls may be handled by AI voice assistants. Calls may be recorded or transcribed for quality, training, and record-keeping purposes where permitted by applicable law, and you will be notified where notification is required.

6. Eligibility & Accounts

You must be at least 18 years old and legally able to enter into contracts to use our services or opt in to our messaging program. If you submit information on behalf of a business, you represent that you are authorized to bind that business. You are responsible for maintaining the accuracy of the information you provide and for safeguarding any credentials issued to you for systems we build or manage.

7. Acceptable Use

You agree not to:

• Use our website or services for any unlawful, fraudulent, or deceptive purpose
• Submit false, misleading, or unauthorized contact information, including a mobile number you do not own or control
• Attempt to gain unauthorized access to our systems, networks, or the systems of our clients
• Interfere with, disrupt, overload, or probe our website or infrastructure
• Reverse engineer, copy, resell, or create derivative works from our deliverables except as permitted in a Service Agreement
• Use systems or automations we build in a way that violates applicable law, including telephone, messaging, privacy, or consumer-protection laws

8. Fees & Payment

Fees, payment schedules, and invoicing terms are set out in your Service Agreement. Unless otherwise stated, invoices are due within thirty (30) days of issue. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend services on materially overdue accounts after providing written notice. Fees are exclusive of applicable taxes, and third-party software, licensing, hosting, telephony, and messaging costs are your responsibility unless expressly stated otherwise.

9. Intellectual Property

All content on this website — including text, graphics, logos, layout, and code — is the property of Scale Through Automation or its licensors and is protected by applicable intellectual property laws. You may not reproduce or distribute it without our written permission.

Ownership of custom deliverables produced in an engagement is set out in the applicable Service Agreement. Absent a written assignment, we retain ownership of our pre-existing tools, frameworks, templates, methodologies, and know-how, and grant you a non-exclusive, perpetual license to use them as embedded in your deliverables for your internal business purposes.

10. Client Data & Confidentiality

Each party agrees to keep the other's confidential information in confidence and to use it only for purposes of the engagement. We handle client data in accordance with our Privacy Policy and any data processing terms in your Service Agreement. You are responsible for ensuring you have the legal right to provide us with any personal data you share, and for the lawfulness of any messaging or data processing that systems we build carry out on your behalf.

11. Third-Party Services

Our services may involve integrating or relying on third-party platforms (for example CRM, telephony, messaging, hosting, analytics, and AI model providers). Those platforms are governed by their own terms and privacy policies. We are not responsible for the availability, performance, pricing changes, or acts and omissions of third-party providers, though we will use commercially reasonable efforts to help you resolve issues that arise.

12. Disclaimers

Our website and any free consultation are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Any performance figures, timelines, or results referenced on this site (including hour-savings, percentage reductions, and delivery windows) are illustrative examples based on prior work and are not guarantees. Actual results vary based on your business, systems, data quality, and level of participation. AI systems can produce inaccurate output; you remain responsible for human review of any output used for legal, financial, medical, or other consequential decisions.

13. Limitation of Liability

To the maximum extent permitted by law, Scale Through Automation and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to your use of our website or services, even if advised of the possibility of such damages.

Our aggregate liability arising out of or relating to any engagement will not exceed the total fees actually paid by you to us under the applicable Service Agreement in the twelve (12) months preceding the event giving rise to the claim. Where you have paid no fees, our aggregate liability will not exceed one hundred U.S. dollars (US$100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Scale Through Automation and its owners, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of our website, services, or deliverables; (c) content, data, or contact lists you provide to us; or (d) messaging or data processing you direct us to perform that violates applicable law.

15. Term & Termination

These Terms apply while you use our website or services. We may suspend or terminate access to our website at any time for any reason. Termination of an engagement is governed by the applicable Service Agreement. Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules, except where the mandatory consumer-protection laws of your state of residence apply. The parties will first attempt in good faith to resolve any dispute informally by contacting us at [email protected]. If a dispute cannot be resolved within thirty (30) days, it will be brought exclusively in the state or federal courts located in Maryland, and both parties consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief where appropriate.

17. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page, and where practicable we will notify active clients. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms. Changes to the SMS program terms will not retroactively alter the consent you previously provided; if a change materially expands how we message you, we will seek fresh consent.

18. Contact Us

Questions about these Terms, our services, or our SMS program? Reach out any time.